Frequently Asked Questions
Find Answers to Common Questions
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Orders & Shipping
Q: How do I place an order?
A: Simply browse our products, click “Add to Cart” and proceed to checkout. Fill in your details and choose your payment method.
Q: How long does delivery take?
A: Delivery within Phnom Penh takes 1-2 business days. Other provinces may take 3-5 business days.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $50.
Payment
Q: What payment methods do you accept?
A: We accept ABA Bank Transfer and Cash on Delivery.
Q: How do I pay via bank transfer?
A: After placing your order you will see our ABA bank details. Transfer the amount and send your receipt to admin@m2techz.com
Q: How long do I have to pay after ordering?
A: Payment must be made within 24 hours. Unpaid orders will be automatically cancelled.
Products
Q: Are your products covered by warranty?
A: Yes! All our products come with manufacturer warranty. Please contact us for warranty claims.
Q: Do you sell genuine products?
A: Yes! All products at M2Techz are 100% genuine and sourced from authorized distributors.
Q: Can I return a product?
A: Yes! We accept returns within 14 days of purchase. Product must be in original condition.
Account
Q: Do I need an account to order?
A: No! You can checkout as a guest. However creating an account lets you track orders and save your details.
Q: How do I reset my password?
A: Click “Lost your password?” on the login page. Enter your email and we will send you a reset link.
Q: How do I track my order?
A: Login to your account and go to “Orders” to see your order status.